Hey everybody!
We are pushing Ukrainian products to the global market and now we are looking for new members to join our team!
We are in search of a strong Sales & Customer Support Manager!
*** Work description: ***
You will communicate with our customers via the website (no voice calls, only text chat). In the process, you will help them to place an order or buy additional goods to the already present orders to raise the final bill.
You will also arrange perfect customer support.
Fully remote.
*** Requirements: ***
- solid knowledge of English is a must. Writing skills is enough! No voice communication in English, but you will need to chat freely.
- a laptop and a smartphone (Android or iOS).
- be online nearly always (means at least to have 3G internet on your smartphone)
- ability to type quickly on a keyboard with 10 fingers
- be a responsible person that can control own time and work on tasks remotely without boss behind.
- experience with Gmail, Telegram messenger
- experience with any CRM will be a plus (but not required, we will teach you)
- Be a team member
- Handle incoming customer questions about products, delivery terms, tracking of the parcel, handle custom order requests.
- Move incoming orders from Etsy website to our CRM system.
- Control in time production and shipment of orders.
- Communicate with a manufacturer to answer questions of the end customer.
- Learn and improve your skills, help and teach other teammates.
- Handle disputes and issues on the platform.
*** Responsibilities: ***
- Leading a person to the purchase and raising the bill in the process of communication. All the clients are initially interested.
- Be smart and flexible to find the approach to any client.
- We sell products produced in Ukraine all over the world for more than 3 years. You will enjoy being a part of our vibrant and young team! So if you feel this job is for you do not hesitate to apply or at least get in touch to talk.
Thanks for reading thoroughly to the end.