Zeon Core is a start-up, launching a new product for professional crypto traders. Currently, we are looking for Helpdesk employees who will provide high-level support to our customers.
Functions:
Processing user requests (e-mail);
User support related to technical and financial issues;
Managing tickets;
Knowledge base maintenance;
Quality control;
Involvement in improving our services;
Requirements:
Higher education;
Experience in Helpdesk or customer services 1+ year;
Experience in trading and/or in trading support;
Attention to detail, ability to formulate your thoughts in writing clearly, organize obtained information, prepare high-quality materials for a wide range of users;
Upper intermediate written and oral communication skills in English (customers are mostly from the USA);
Interest in sphere of cryptocurrencies, blockchain and ICO;
Constant stable Internet connection (reserve channel is a plus);
Readiness to substitute for absent colleagues while they are on their vacation or sick list;
Conditions:
Working schedule: 2/2 remotely
Working on public holidays (HelpDesk functions 24 hours 7 days a week 365 days a year)
Please specify the desired level of salary in your cover letter (full month, 15 shifts, net)